SHIPPING POLICY

Shipping policy

All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

Excempt for special promotions.

 

Local Delivery

Free local delivery is available for orders over $35 within Norwood. For orders under $35, we charge $10 for local delivery.

Deliveries are made from 4 PM to 7 PM on business days. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

 

International Shipping

We don't offer international shipping at the moment. 

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at theoasisofshea@gmail.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

For our refund policy, please see the dedicated page.

If you have any further questions, please don't hesitate to contact us at theoasisofshea@gmail.com.